Avis Car Rental Surrey

Worst rental place. I was half an hour late as my flight landed later than expected because of weather conditions and when i called them I was informed that they have canceled my booking and gave my booked car to someone else. I was never informed that they had canceled the booking and when i called customer service about it she offered me the first day free of charge but few seconds later she told me She never offered it and I asked her if the call was being recorded and she said yes