Northland Volkswagen Ltd

Very Rude Staff from Top to Bottom

This is by far the worse car dealership I've been to in town, and I've done business with A LOT. We came in to see a pre-owned vehicle. We asked the salesman we got a simple question about the vehicle's history to which we got a hasty "I've been busy all morning I know nothing about this car". Inside the office, we got a very rushed, and dry review of the vehicle making us feel that we're really wasting this salesman's time with our business, and we were presented over $1000 of hidden fees besides GST, and told that that's the price so "take it or leave it". He was very condescending and did not care to rectify any misunderstanding. When we asked if we can make an offer like all car salesmen propose usually, the guy was cynical and said "sure but it's gonna be rejected right away". We complained to the manager not about the hidden fees since that wasn't really the issue, but about the rude and nasty conduct of the salesman. The manager told us that we must have done something to provoke the salesman because he knows him well and this salesman cannot be accused of wrongdoing. He suggested that perhaps we just didn't like the guy and were being accusing for no good reason. He tried to lecture us on the nature of human relationships. He also assured us that the salesman we got was one of his best (really reassuring) and that our complaint must be invalid. Anyway, I leave this for you to judge. I personally will not be doing any kind of business with a place that doesn't care about its customers nor their satisfaction and where the employees have a "carte blanche" from the manager to treat customers as they please. I am glad that there's another VW dealer in town.