The dress of your dreams! At Svitlana Custom Made Dresses we can create the one you have always pictured in your mind but just can't seem to find. We will exclusively design and sew the perfect fit for the perfect occasion.
Poor customer service, time management, and business management. My original 4 dress fittings turned into 7 because Svitlana did not complete things on time. I often waited from half hour to two hours as there was a long line up of people who were waiting. While I was waiting, I heard the sound of her sewing machine. It was obvious that she was working on my dress while I was waiting. I received my dress the day before the wedding - the dress was not excellent - the finish was only okay. I will need to return to another dress maker to finish the dress the way it should be. Svitlana told me that one of her sewers quit unexpectedly, so that is why things in her business is backed up. Still, it is obvious that she personally needs to work on time management.
Everything about my experience with Svitlana was terrible. Appointments were cancelled or delayed every single time. Throughout the year I spent dealing with her I bet I went to at least 10 fittings for myself. That's not including my bridesmaids. She could never get the size Right and blamed me for gaining or losing weight, even though I never did. 6 days before my wedding we were supposed to pick up the bridesmaids dresses when we discovered she'd been putting the same dress on two of my bridesmaids. It was absolutely the worst experience of my life and I hope no one else ever
has to deal with her.
I only wish I had checked the reputation of this business before getting involved. I had a custom dress made for my daughters wedding and it was the most frustrating experience ever. This woman has no business sense what so ever. She will take on all business that walks in the door even though she doesn't have the time to manage the work she has on the go. She has no respect for her customers. She was never ready for the fittings. I wasted my time more than once going in for a scheduled fitting when nothing further had been done since our last fitting. She had an excuse for everything even going so far as to tell me the dress didn't fit because I had lost weight (I hadn't). Another time she asked me to call her in two days to schedule the next fitting. When I called she didn't answer her phone and didn't return my calls. It took over a week to connect with her and her excuse was that her answering machine wasn't working. This woman never took responsiblity for anything. The finished product was very poorly done. She put a brown zipper in the purple dress, explaining that it was the best match possible, and the seams on the lace dress were left raw (no french seams or finishing of any kind). It was definitely thrown together with no care or attention. Stay away!
I don't understand these bad reviews because I had an AWESOME experience here. Svitlana was able to customize a grad dress I purchased from her to be exactly what I had been looking for. She added straps to the strapless dress that looked like they belonged there and shortened the front but left the back long - a style that I had a really hard time finding. My dress turned out perfect, I stayed within my budget, and I picked it up the day of my grad so I wouldnt have to worry about it getting wrinkled or worse, my dog wrecking it, before my graduation. Svitlana is super nice, funny, and very honest. She does great work and I definitely plan on seeing her again for a totally custom dress!
I was having a very difficult time finding a grad dress that I really loved. I shopped around quite a bit before I stumbled upon Svitlana's shop. After trying on a few dresses with her staff, Svitlana mentioned that she would be able to turn an almost perfect dress I had found into exactly what I wanted. She was able to add straps to the strapless dress I had selected that matched perfectly and cut the front short and the back long - a style I had had a really hard time finding in stores. The end result was perfect..just what I had been looking for for the past few months. I picked it up the morning of my grad and it was steamed out and waiting for me when I arrived. The overall cost was reasonable. To spend $300 on the dress and $165 on alterations was within my budget...especially to get a finished product of exactly what I wanted. Svitlana is a great seamstress...she was honest with me with her opinions of what she thought would look good and honest when she had to cancel my appointment once because she needed more time to get my dress finished. All in all, I will definitely go back and have already recommended to her to my family and friends for their tailoring needs.
