La-Z-Boy Home Furnishings and Décor

Karan was excellent. He had all the information we needed about our piece we were looking at. He gave us plenty of space to look with no pressure. It was a positive shopping experience.

We purchased two recliners at the Whitby store on March 16,2024. Karan assisted us and made our purchase. He explained everything in detail and was very easy to work with. We ordered our recliners and they will be in at the end of March.

Sunny was very helpful and pleasant. Helped me choose the fabric. I already knew which chair. Hit a flash sale. Will see about delivery, was told 6 months.

The customer service sucks with these people. I was told 5-6 months for my furniture. There was NO update. NO communication. Trying to call them the line goes busy and hangs up. Tried emailing Dana the original rep I dealt with and no reply. Emailed lazyboy and FINALLY Brian called to tell me it's going to be another 2 months. So that's 8 months total (possibly more) He said so thats not too bad. Sorry Brian but when you have no furniture and you have been waiting for 6 months and told it's goin

We went to Lazyboy Oshawa to purchase two recliners because they promised better delivery than our preferred store. The salesman promised 6 weeks delivery which fit our requirements. Past the due date, we called the salesman, who was busy but would call us back. Despite our repeated calls, that never happened. Six weeks late, we received our chairs, but no apology, no compensation for the delays, and an indifferent attitude when we finally picked them up. “Lazy boy” is a good adjective.

Brian was a great help to me in picking out my new power recliner. He explained the options and the warranties and then left me to look around and try different chairs out. I have hip and knee issues so warned him that I needed to take my time and was really on the first stop of my shopping! He gave me lots of space without making me feel I was forgotten so there was no other stop! I bought my chair from him! Thanks, Brian!

Excellent service! Thank you Beverly and Suni (Sunny) for all your support and help. Can’t wait to work with you in the future once again and we know our room is going to look great after working with you!

Joanne was an excellent Sales repersentive,very informative , patient and no pressure from her introduction to the final sale. Would recommend your store and Joanne.

Thanks Anna. Your service was excellent.

Great customer service!

Great sales lady, we were not pressured or bothered by her while we were looking

Joanne was great to work with today in helping us choose new sofa's She provided great customer service and would recommend LA Z BOY to friends and family to come and deal with Joanne

Your dynamic duo of Judith & Bev was outstanding.

From the very first step into your store I wanted("needed") everything! WOW Judith was a very knowledgeable and most helpful in guiding us with our purchase. When she told me about your free in home design assistance I couldn't wait to tell my husband about this. He totally agreed and then we met Bev, another superstar on your team. The in home measuring and the presentation one week later was above and beyond anything I could ever imagine. Bev put together everything we wanted.